Frequently Asked Questions

Thank you for visiting Pearlina Designs LLC At we pride ourselves on our high quality garments and unique designs. We source only the best quality materials for each of our pieces. All pieces are designed by the CEO/Head Fashion Designer, Jacquline Case Hudson. We do not replicate any design from other brands or fashion designers. 

All items are inspected thoroughly before shipping. ALL sales are final; ALL items are made to order so we DO NOT issue refunds on any items. We do NOT offer exchanges for incorrect sizes. We provide assistance by helping customers to take the proper measurements. When ordering anything custom, please be advised that in some cases minor alterations should be expected, in which case this has to be done locally. If you have a problem with an item due to an error on our part, please contact us and we will assist you.

How do I properly inquire about a custom design?

We receive many of emails, texts and calls regarding inquires. To expedite the initial process we ask that you submit an inquiry with all of the requested information. Please be sure to enter all of the information listed on the form. We will only send one response to give an estimated price for the garment you inquired about. If you are then interested in moving forward with the process you would need to book a consultation where we can speak more in detail about the design, price, payment plan, etc.

How do I reserve my space for prom?

You would first need to speak with the designer through a paid consultation whether online or in person. After the design and price have been finalized you would need to pay your 25% deposit within 30 days. The deposit is the only way to secure your spot for prom.

Can I just text or call to explain what I want?

We will text or call you when your consultation is booked. When you submit an inquiry, we will only reply once then navigate you to book your consultation. When you book a consultation we will send all of the information and paperwork needed to prepare you for your consultation and if you have any questions we would answer them then.

Do you have payment plans?

Yes we do, we accept up to three payments on garments over $300.00. Your initial deposit of 25% of the total garment must be paid up to two weeks after your paid consultation. This payment is made to purchase some materials needed to get started. Once your deposit is placed, your deadline is secure and your materials are ordered soon after. The next payment would be 25% within 2 weeks as well brining the balance to 50%. At this point we will cut fabric and get started. This payments pays for any additional material needed and officially starts the creating process. The final 50% payment is due at the initial fitting of the garment. Depending on the price of the garment the payment plan may vary. The payments are scheduled and must be made on time or late fee will incur. If your garment is $300 or less it must be paid in full at the time of the order.

What price does your prom gowns start at?

Prom gown start at $600 and increased depending on the design and fabric choice.

Do you work with Out of State customers?

Yes we do.

How would the consultation be conducted?

We hold out of state clients consultation via FaceTime or Messenger. During the consultation we will still go over the same procedures and instruct you to have your measurements taken only by a professional. Once the consultation is booked we will send all of the necessary information to ensure you are well prepared for the consult.

I have booked my consultation appointment and may be late, what should I do?

If you feel you will be 15 minutes late for your appointment, please let us know at least 2 hours prior your scheduled appointment or a late fee will incur. If you will be more than 30 minutes later for your schedule consultation you would need to reschedule and will be charged a rescheduling fee. It is best to book your consultation at a time you will definitely available to speak.

Will I be featured on your social media when I wear my custom garment?

We love featuring our clients on social media. We ask that all photos are captivating and clean. A professional photographer is preferred but not required. Please make sure the photos are high resolution and has a nice background that is not distracting.

Can you send me sketches of the ideas you have in mind for me?

We do not send sketches or design ideas to anyone unless you have booked a consultation. Unfortunately, we are unable to exchange multiple emails with prospective clients so we do our best to give you an understanding of the price and the process in the inquiry response.

If we don’t do a fitting will it fit me properly?

Yes, it will fit properly to the measurements we receive. As long as your measurements were taken professionally the garment you order will fit you the way intended.

I plan to lose some weight will my custom design still fit me properly?

We understand that weight fluctuates so you can lose or gain up to 10lbs without messing with the fit of your garment too much. If you lose more than 10lbs we can always make the garment smaller but we are not able to make it larger if more than 10 lbs are gained.

Shipping

 All items are made to order (unless otherwise noted). Please allow up to 14 business days from the date of purchase for your item to be made and prepared for shipping. If you need an item sooner, please email us at  to see if this is possible BEFORE placing your order, as you cannot cancel an order once we have begun the process. If you cancel anytime during the process, you lose your deposit.

Should an item get lost in the mail due to an error by the Postal Service, It is not The Pearlina Designs, LLC responsibility to replace it. However we do include insurance on all items. In the rare event an item is misplaced/lost you will be refunded your total if the tracking info confirms the lost.

Please note: We do not ship orders on Saturday or Sunday.

Should you have any questions please feel free to email info@pearlinadesigns.com or call us at (240) 708-2703

We look forward to doing business with you!